10 Best Shopify FAQ Apps

FAQs are very important for Shopify stores. That’s because they answer most of the questions your visitors may have – reducing their indecision, strain on your customer support, and increasing overall sales of your store.

Shopify relies on third-party apps to include this functionality. With high-quality user interfaces, as well as additional features for customer support, lead capture, SEO, and more – there are plenty of Shopify FAQ apps that can help you build a high-converting store with plenty of helpful resources.

The Shopify FAQ apps on this list were selected to offer simple, intuitive interfaces with all the main FAQ functionality – as well as including some additional features to help improve your store even further.

Best Shopify FAQ apps: overview

1. HelpCenter – all-around best Shopify FAQ app
2. Easy FAQ Page – simple and powerful Shopify FAQ app
3. Oneprime FAQ – free FAQ app with self-service customer support
4. FaqKing Free FAQ – simple, SEO-optimized Shopify FAQ app
5. FAQify – block-based Shopify FAQ editor
6. DDShop Free FAQ – multilanguage Shopify FAQ app
7. EasySlide – fully customizable Shopify FAQ app
8. Corner FAQ – Shopify FAQ with customer support widget
9. Reamaze – Shopify FAQ and live chat robot app
10. Product Questions and Answers – FAQ app for collecting questions

Now let’s have a look at how each of these Shopify FAQ apps can help your business.

1. HelpCenter

HelpCenter combines several user satisfaction tools into one – allowing you to help the users as best as possible.

• Multilingual, SEO-friendly builder
• Fully searchable Q&A section with categories and sections

If the premade questions won’t be enough, your customers will be able to constantly reach the ticketing system. Combining inquiries from Facebook Messenger, email, and live chat, the HelpCenter tool is also a full-blown customer support solution.

Finally, the Tabs functionality helps you create additional, customizable content for your product pages – ideal if you have content that applies to entire product categories or vendors.

The Free plan of HelpCenter includes FAQ functionality, basic templates, and basic versions of customer support and Tabs features. For multilanguage SEO, additional templates, and unlimited access to other features, paid plans range from $4.99 to $19.99/month.

What do the HelpCenter user reviews say? Users like the templates this app has – as well as how editable they can be to suit specific site designs.

2. Easy FAQ Page

Easy FAQ Page certainly deserves its name – it’s a minimalist, but a very flexible Shopify FAQ app that does a great job simply showing your desired information, and looking good on your website.

• App editor customizes FAQ blocks, down to CSS level.
• Sections can be placed about anywhere, from separate FAQ to a block on a page.
• Responsive design makes the FAQs look good on any device.

The Free version of Easy FAQ page allows up to 10 questions, but gives you all the editing freedom and functionality. For more questions that can show up on all Shopify pages, as well as a search bar and other features – paid plans cost between $3.99 and $7.99/month.

What do the Easy FAQ Page user reviews say? Users love the customization, letting the FAQs appear completely flush with the website’s original design. Customer support also gets a good amount of praise.

3. Oneprime FAQ

Oneprime aims to save you a lot of time, focusing on automation of the Q&A and customer support experience. This free app comes with:

• Pre-made FAQ templates
• Pre-made Help Centre/FAQ pages
• Full design and media editor for extensive custom pages

Plus, you will also be able to build a full self-service experience, automatically helping to answer all of your buyers’ questions related to item shipping – and building a fully self-serving customer support model, with clients getting automated custom responses. If that’s not enough, you can also integrate live chat – improving your store experience even further. Oneprime is free to download.

What do the Oneprime FAQ user reviews say? Easy installation and simple interface get mentioned the most. The only negative review mentioned rather slow customer support, but that doesn’t appear to happen for anyone else.

4. FaqKing FREE FAQ

FaqKing is a very simple FAQ app for Shopify. It only has a handful of options, such as:

• Unlimited and fully customizable sections and placements
• Several templates for different types of questions
• Simple settings editor

And that’s…that’s it, really. Simplicity is certainly FaqKing’s strongest suit. It might not offer the most modern, design-friendly look – but if you are simply looking for FAQs that play well together with your text content and products, as well as integrate with Google to show rich snippets on search results, this is certainly a strong option to choose.

Free version of FaqKing allows for unlimited questions, full design freedom, and SEO functionality. Paid version ($4.99 paying monthly or $23.88, paying yearly) adds custom placement to all pages.

What do the FaqKing FAQ user reviews say? “Simple and functional”. “very easy to navigate” – FaqKing gets most of its praises here. Neat and tidy certainly has a lot of appeal.

5. FAQify

FAQify offers a simple, block-focused interface that lets you make various types of FAQs on your Shopify store.

• Horizontal and vertical tabs
• An accordion template for big knowledge bases
• Product question options, both tab and dropdown

Editing and managing questions with FAQify is seriously simple – and if you’re planning on running a Shopify store with extensive question and answer sections, this is an excellent way to go.

The Free plan of FAQify limits you to 1 FAQ group, 15 FAQ items, and 8 templates. Premium plan for either $4.99 gives you unlimited FAQ items, and 5 groups – and the $9.99 a month plan removes the limits altogether.

What do the FAQify user reviews say? Customer support, helping with even the more-advanced coding issues, got a lot of praise. So did the app itself, with users enjoying the block interface.

6. DDSHOP Free FAQ

This FAQ page and help center app offers a very solid free package with all the main tools needed for FAQ pages.

• Multiple different templates for your site
• Extensive editor, helping you categorize questions and pick where they show up
• Submission functionality, letting the customers reach out to you directly.

This tool is entirely multilanguage, letting you set up the questions for various versions of your site, and fully responsive – meaning that all the queries will look good on mobile as well. Finally, DDSHOP Free Faq supports Google Schema – meaning that your questions will also be able to show up on the “People Also Ask” sections on Google search results. DDSHOP FREE FAQ is free to download.

What do the DDSHOP FAQ user reviews say? Some users mention that the app is not “free” by itself – and in order to access them all, you have to pay. Others enjoy its functionality, such as the drop-down menus.

7. EasySlide Accordion tabs & FAQ

EasySlide offers a fully-customizable, modern Shopify FAQ solution giving you a lot of customization freedom.

• Questions can include widgets from other apps
• Layout editor for customizing color, corner radius, text and more.
• Questions can be assigned to specific products, collections, or categories.

EasySlide’s intutive editor lets you modify just everything about your questions – while still keeping the final result close to modern design trends. This solution only has a free plan that costs $5 a month. But you can also take advantage of the available 7-day free trial.

What do the EasySlide user reviews say? Happy reviewers like how modern the FAQ solutions look – similar to some of the established design brands. Some negative reviews mention that the customer support may take some time to respond.

8. Corner FAQ Page & Help Center Widgets

Corner Shopify FAQ app offers more than just answers: it wants to be your all-around customer support tool, letting you set up extensive customer help solutions.

• Accordion and help center style with extensive customization options
• Tool best suited for building in-depth wikis of your business.

Plus, the Contact Us widget, popping up for your visitors, takes it even further. It can include, searchable FAQ section, access to question categories, and a quick contact button for reaching out to you using your preferred sources. Overall, Corner FAQ acts as a full-blown customer support solution – and does so very well.

Free version of Corner FAQ offers 2 categories, and unlimited FAQs. For more of those, as well as icon packs, video functionality, and removed branding – premium plans range between $5.99 and $11.99 a month.

What do the Corner FAQ user reviews say? Migration process from a different FAQ app was noted as completely simple. So did the app itself, which was mentioned to be seriously fast, and an overall joy to use.

9. Reamaze Live Chat & Helpdesk

Reamaze can do more than just add FAQ to Shopify: it’s an advanced business solution for increasing your transactions.

• Helpdesk, live chat, and help center platforms, rolled into one.
• Can be used for extensive help center pages
• Includes AI chatbot tools

Plus, pre-built customer support chatbots will take the users’ queries and offer them the most suitable answers. These bots can also be built to help customers, as well as offer additional products to increase transactions. Or just guide the buyers right into the hands of your capable customer support crew.

Reamaze starts at $29/month, with main features for one store and 1,000 free notifications. With extra features, the price goes right up to $899/month.

What do the Reamaze user reviews say? The professional customer support system gets a lot of praise. While the whole system setup can take a while, users love the various sales and user satisfaction combining in one package.

10. Product Questions and Answers

Product Questions and Answers app builds your future FAQs – by taking information from your existing clients.

• The question section, taking questions from existing visitors
• Automatically displays answered questions on the product page

It’s a nifty way to immediately improve your site with answers that really matter.

This app has a free version, limited to 15 answers a month but including all the main features. $1.99/month plan adds unlimited answers, while the $4.99/month plan also lets you see the asker email IDs, and put them on your mailing app’s contact list.

What do the Product Questions and Answers reviews say? While the app doesn’t automatically work with all themes, the customer support seems to be helping the users do custom installations – earning them a lot of praise in the process.

What are the benefits of FAQ on a Shopify store?

FAQs can make a massive difference to your Shopify store – here are some of the biggest benefits of adding them:

• Helping ease indecision. Sometimes, an answered question is the difference between making and failing a sale. A well-placed answer can be a real money maker.
• Better for customer support. Interested people will look for answers – and if you can’t provide them automatically, they’ll seek them out. This can mean disgruntled people, filling up your live chat and email systems. Never a good idea!
• Possible traffic gains. FAQ questions can show up in the “People also ask” section on Google search results. Making it there can mean extra traffic for your business.

Where to use FAQ on your store?

Not sure where to use FAQs for them to work the best? Here are some top destinations where your answers will thrive.

• On product pages. Product pages are where lurkers turn into customers – this is where you erase all possible doubts about a purchase.
• On separate sections. Sometimes, the questions can relate to more than just one product. Having a centralized Shopify FAQ page helps visitors find exactly what they’re looking for in one place.
• On contact pages. Without a clue of what to do, visitors will try to find a way to reach you. Use the contact page to include additional help and information – this might save you a call.

What to write in Frequently Asked Questions?

• Follow most common problems. Obvious, but still true. See the questions you’ve received: maybe related to shipping, or payments, or product use and solve them early in your FAQs.
• Keep it simple and searchable. Super specific problems are rare – if you make your questions simple to understand and solutions easy to follow, they’ll have a better effect.
• See the high-performers in your niche. FAQs change consistently, and major brands work a lot in finding out the right questions. Follow the larger companies in your niche and see what questions they choose.

Summary

Answering questions and offering support is vital to any business. For that, Shopify FAQ apps can be incredibly helpful – and they come in a variety of types that can be helpful to different businesses.

Some options, like HelpCenter, combine FAQ pages with simple customer support. Then, apps like Easy FAQ Page or FaqKing give you the most basic tools in a simple package, and OnePrime FAQ or Reamaze go a step beyond, building extensive customer support systems.

All you need to do is to choose what you want to achieve – there’s probably an app that can help you do just that.

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About the author

Nikoleta Kokleviciute

Nikoleta is a Marketing Manager at TinyIMG, an app for image and SEO optimization for Shopify merchants. Nikoleta loves diving deep into digital marketing, eCommerce, social media trends, and creating content that benefits its readers!